Fair Practices Code

1. Preamble

Vector Finance Private Limited ("the Company") adopts this Fair Practices Code (FPC) in accordance with RBI's NBFC regulations and latest Digital Lending Directions, 2025. The policy applies to all loan products offered through our platform Vectorblink.

2. Applicability & Disclosure

• FPC will be displayed prominently on vectorblink.com.
• Names and roles of any LSPs/DLAs used for sourcing, servicing, or recovery will be disclosed.
• All customer communication will be provided in English, Hindi, or applicable local language.

3. Loan Application & Processing

• Loan application forms shall clearly list the required information and documents.
• A Key Fact Statement (KFS) will be provided prior to acceptance, containing APR, interest rate, charges, repayment schedule and penal charges.
• Borrowers will receive sanction letter, loan agreement, and all enclosures during sanction/disbursement.

4. Loan Appraisal, Sanction & Terms

• The Company will assess creditworthiness based on income, credit history, occupation, and other parameters.
• No automatic credit limit increase will occur without explicit customer consent.
• All pricing elements (interest, APR, charges) will be fair, reasonable, and transparently disclosed.

5. Disbursement & Pre‑Disbursement Transparency

• Disbursement will only be made to the borrower's bank account.
• Borrowers will receive sanction terms, KFS, repayment schedule via digital means.
• A "cooling‑off period" will be provided allowing loan exit without penalty (other than one-time processing fee if applicable).

6. Data Protection, Privacy & Consent

• Data will be collected only with explicit, informed borrower consent.
• Borrowers may revoke consent or request deletion of personal data.
• All data will be stored on servers located in India.
• App permissions will be limited only to what is required for KYC/loan processing.

7. Repayment, Prepayment, Penal Charges & Recovery

• Repayment schedule will be communicated clearly before agreement execution.
• Penal charges will be flat, non‑compoundable, and not calculated as penal interest.
• No hidden fees will be charged.
• Borrowers will be informed of recovery agents before contact. Agents must follow ethical, non‑coercive practices.

8. Grievance Redressal Mechanism

Borrowers may contact:

Unresolved complaints within 30 days may be escalated through RBI's CMS portal.

9. Transparency & Website Disclosure

• Loan products, interest ranges, fees, APR methodology will be disclosed.
• Names of associated DLAs/LSPs and their roles will be displayed.
• Privacy Policy and Data Protection Policy will be accessible.

10. Review & Amendment

FPC will be reviewed annually or upon any regulatory change and approved by the Board of Directors.

11. Commitment to Responsible Lending

The Company ensures:

• Ethical and transparent lending practices
• Full disclosure before loan acceptance
• No coercive recovery
• Protection of borrower privacy and data security
• Timely grievance resolution
• Full compliance with RBI Digital Lending Directions, NBFC Master Directions and applicable laws